During the COVID-19 pandemic, we, at INVIVO Wellness, are committed to keeping our community, customers, and patients safe and healthy.
All of our staff are wearing masks, practicing distancing, following CDC cleaning, and hand hygiene protocols. We are here to help make your experience at INVIVO a pleasant one.
Who is behind those masks?
Meet the INVIVO Customer Service team who is behind those face masks. Though you can’t often notice, we are smiling.
Manning Slaten returned to the INVIVO Wellness Team in May. Previously a Front Desk Associate, she is now the Front Desk Manager.
She has been working at spas for over 10 years.
She is responsible for managing the reception area, coordinating all front desk customer service requests, and supervising staff. She will greet and assist you with check-in, scheduling, and checkout. Her patience and positive attitude will bring comfort to everyone that comes in. Her goal is to make all of our clients feel as welcome and comfortable as possible.
When not at INVIVO, Manning is attending business school or taking her dog Luna for hikes.
In June, we welcomed Lindsey Ruenger to the INVIVO Wellness Front Desk Team. You may also recognize her as one of our talented yoga instructors.
Lindsey brings eight years of experience as an Administrative Assistant, Resource Coordinator, and Receptionist. She is also a dancer with a Bachelor of Fine degree from UW-Milwaukee.
She will greet and assist you with check-in, scheduling, and checkout. Her positive and friendly manner will put you at ease.
Georgette Baumann joined INVIVO as the Insurance Billing Specialist in August 2016.
She handles all of the insurance processing for INVIVO Wellness’ Physical Therapy. This involves verification of benefits, submission of claims, and processing of payments, plus helps out with scheduling and Front Desk on occasion.
Georgette Baumann holds a degree in Business Management from the University of Denver, Colorado.
She will do her best to make the confusing world of insurance a little easier to understand and is happy to answer any questions regarding Physical Therapy billing.
Cynthia Akey joined INVIVO as the Wellness and Marketing Director in July 2018.
She develops, coordinates, implements, and promotes all services, classes, training programs, and events.
She oversees the team of fitness instructors and personal trainers. Cynthia teaches yoga and fitness classes and is an ACE-certified Personal Trainer.
As a digital marketer, content creator, and graphic designer, she manages the INVIVO website, e-mail communications, social media, and print materials.
Cynthia Akey holds a Bachelor of Fine Arts degree from UW-Oshkosh. Prior to teaching, coaching, and consulting full time, she worked in corporate marketing and communication departments in several industries for 23 years.
In a pinch, you may see her assisting with customer service at the Front Desk or cleaning the facility or folding laundry.
If you have any general Customer Service issues or questions, please contact us.
Call the Front Desk at 414-265-5606. Send an email to firstname.lastname@example.org
If you have questions about Physical Therapy Insurance Billing, contact Georgette at 414-375-6811 or email her at email@example.com